Your TripAdvisor and Google rating IS your occupancy rate. ReplyBase reads every new Google review and sends a thoughtful, on-brand reply — automatically.
Get Started — $99/moWhy it matters
Travelers read an average of 9 reviews before booking a hotel. OTAs reward properties that respond to reviews with higher search placements — and Google Maps does the same. Hotels with a 90%+ reply rate see a 12% boost in direct bookings, reducing dependency on costly OTA commissions.
Your front desk has a million priorities — check-ins, check-outs, guest requests, and staff coordination. Following up with every post-stay reviewer falls to the bottom of the list. Most hotels respond to fewer than 40% of their reviews.
How ReplyBase helps Hotels
Features
ReplyBase reads each review and generates a unique reply in your chosen tone — professional, friendly, or concise. No templates. No boilerplate.
Enable auto-send mode and every new review gets a reply within minutes. Or review each draft first — you're always in control.
Track your reply rate, average response time, and review trends. See which locations need attention and prove ROI from your review strategy.
Both — but for different reasons. Responding to positive reviews encourages future guests to leave reviews (they see it's worth the effort). Responding to negatives demonstrates accountability and can flip the perception of potential guests reading along.
Each ReplyBase account covers one Google Business Profile. For groups with multiple properties, you can run a separate ReplyBase account per property today; native multi-property support is on the roadmap.
Serving Hotel Operators across the US:
Hotels review management by state:
Join Hotel Operators who use ReplyBase to respond to every review, rank higher on Google, and turn feedback into growth.
Get Started FreeStatistics and industry references on this page are approximations based on publicly available data, including U.S. Census 2024 population estimates and U.S. Small Business Administration 2024 advocacy data where cited. ReplyBase is a software service — outcomes depend on individual business circumstances. See our privacy policy for how user data is handled.