Examples · Hotels

★★★☆☆

How to Respond to a 3-Star Google Review for Hotels

🏨 Your TripAdvisor and Google rating IS your occupancy rate. Below are copy-paste 3-star reply examples for hotels, plus the strategy and a do/don’t checklist.

The strategy for 3-star hotels reviews

A 3-star review is genuinely mixed — the customer saw both strengths and weaknesses. Thank them for the balanced feedback, reinforce what went well, and acknowledge what could be better. This is your chance to show prospective customers that you listen and improve, which is often more persuasive than a wall of perfect scores.

3-Star reply examples

The review · ★★★☆☆

“Mixed feelings. Some things were good, but lovely staff but check-in was slow. Decent overall.” — Ashley

Your reply

Thanks for the balanced review, Ashley — we appreciate the honesty. Glad some of it landed well, and we hear you on the fact that lovely staff but check-in was slow. We're working on that and would love to have you back.

The review · ★★★☆☆

“It was okay — comfortable bed but thin walls, though a few things could be better. Might return.” — Carlos

Your reply

Carlos, thank you for the fair feedback. It's helpful to know what worked and that comfortable bed but thin walls. We're on it, and we hope you'll give us another try.

The review · ★★★☆☆

“Average. Solid in places, but great location but the room was dated held it back.” — Megan

Your reply

Appreciate the thoughtful take, Megan. We're glad you saw the good, and we're taking the note that great location but the room was dated to heart. Hope to welcome you back soon.

These are starting points — swap in the reviewer’s name and the specific detail they mentioned. ReplyBase does that automatically for every review.

Do

  • ✓ Thank them for the fair, balanced take
  • ✓ Reinforce the positive they mentioned
  • ✓ Acknowledge the weak spot without being defensive
  • ✓ Invite them back to see the improvement

Don’t

  • ✕ Don't treat a 3-star like a 1-star — it's not an attack
  • ✕ Don't ignore the criticism and only thank them
  • ✕ Don't sound disappointed in the rating itself
  • ✕ Don't use identical wording you'd use on a 5-star

Hotels examples by rating

1-Star examples2-Star examples4-Star examples5-Star examples

Skip the copy-paste

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Statistics and industry references on this page are approximations based on publicly available data, including U.S. Census 2024 population estimates and U.S. Small Business Administration 2024 advocacy data where cited. ReplyBase is a software service — outcomes depend on individual business circumstances. See our privacy policy for how user data is handled.