Examples · Hotels

★★★★★

How to Respond to a 5-Star Google Review for Hotels

🏨 Your TripAdvisor and Google rating IS your occupancy rate. Below are copy-paste 5-star reply examples for hotels, plus the strategy and a do/don’t checklist.

The strategy for 5-star hotels reviews

A 5-star review deserves a reply too — it reinforces goodwill, encourages repeat visits, and shows prospective customers you engage with everyone, not just complaints. Be specific about what they praised, thank the customer by name, and add a warm invitation to return. Avoid generic 'Thanks for the review!' replies that read as automated.

5-Star reply examples

The review · ★★★★★

“Absolutely fantastic! The room was spotless and the bed was incredible. Couldn't be happier — highly recommend.” — Sarah

Your reply

Thank you so much, Sarah! We're thrilled you had such a great experience — it means a lot to the whole team. We can't wait to welcome you back!

The review · ★★★★★

“Five stars, no question — front desk upgraded us for our honeymoon. I'll definitely be back.” — Mike

Your reply

Mike, this made our day! So glad everything was just right. Thank you for the kind words — see you again soon!

The review · ★★★★★

“Best around. The location couldn't be beat and the whole team was wonderful.” — Jennifer

Your reply

We really appreciate this, Jennifer! Reviews like yours keep the team motivated. Thanks for choosing us — we'd love to have you back anytime.

These are starting points — swap in the reviewer’s name and the specific detail they mentioned. ReplyBase does that automatically for every review.

Do

  • ✓ Address the reviewer by name
  • ✓ Reference the specific thing they loved
  • ✓ Add a warm, genuine invitation to return
  • ✓ Keep it brief — 2 to 3 sentences

Don’t

  • ✕ Don't send a generic one-liner to every 5-star
  • ✕ Don't over-use exclamation points
  • ✕ Don't make promises the review didn't ask for
  • ✕ Don't skip them — positive replies build loyalty

Hotels examples by rating

1-Star examples2-Star examples3-Star examples4-Star examples

Skip the copy-paste

ReplyBase writes a specific reply to every hotels review automatically — 5-star reviews included. Connect in 2 minutes, $99/month.

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Statistics and industry references on this page are approximations based on publicly available data, including U.S. Census 2024 population estimates and U.S. Small Business Administration 2024 advocacy data where cited. ReplyBase is a software service — outcomes depend on individual business circumstances. See our privacy policy for how user data is handled.